FAQs
What sets us apart from the rest?
Northern Star Heating and Cooling stands out from the competition thanks to our innovative approach. We keep things simple and do not overcomplicate the process. We have a finely tuned business model that delivers the highest quality service at an unbeatable value. We’re also proud to be trailblazers in our industry offering a completely virtual buying experience, with a transparent pricing structure.
What does our process look like?
Leave us your details and our team will reach out to you to schedule a call. During the call we will ensure that we have all the necessary information needed for your order, including billing details, and book a convenient installation time with you. We’ll then send you a confirmation email with your scheduled installation time, so you can rest assured that everything is taken care of.
Can you rely on us?
With years of experience in HVAC services, our success stories and satisfied customers are testaments to our dependability and unwavering commitment to delivering the best possible service. You will never have to settle with Northern Star Heating and Cooling.
What areas do we service?
We service all of Canada and some parts of the US! Some of our more popular service areas will get prioritized response times. Not to worry, as we generally respond to all new inquiries within 24 business hours.
What types of HVAC systems do you install?
We specialize in installing ducted and ductless heat pumps, furnaces, AC/furnace combos, water heaters, and air filtration systems.
Am I eligible for the heat pump rebate or grant program?
If you currently heat your home with oil, you may qualify for up to $30,000 in combined federal and provincial rebates. We’ll help you confirm your eligibility during the quote process.
What’s included in a heat pump installation?
Our installation includes the heat pump unit, required electrical work, mounting hardware, and setup by certified technicians. We also take care of applying for the grants on your behalf.
Does the heat pump also cool my home in the summer?
Absolutely! Heat pumps work as both high-efficiency heaters and air conditioners, giving you year-round comfort.
What happens after I apply for a quote?
We’ll reach out to schedule a free consultation, walk you through your options, confirm your rebate eligibility, and prepare a custom plan for your home.
Is financing available if I’m not eligible for full rebates?
Yes — we offer flexible financing options to make heat pump upgrades affordable, even if you don’t qualify for the full grant amount.
Are your technicians certified?
Yes — all our installers are fully licensed and insured HVAC professionals with extensive experience.
How much can I save on heating bills?
Many homeowners see a reduction of 50–85% in monthly heating costs, especially when switching from oil or propane.